Our Return Policy
Thank you for shopping with Quadbella! We understand that sometimes you may need to return or exchange an item, and we want to make that process as smooth as possible for you. Please read our return policy below:
Quadbella issues refunds to the original form of payment used on an order only in the event that your order:
- Is canceled by Quadbella
- One or more of your items sold out since your order was processed
- Item(s) proved to be received damaged, defective, or incorrect
Quadbella will take 2-5 business days to process your refund. Depending on your financial institution, the refund amount may take up to 10 business days to post to your account. If you used a gift card to purchase your item(s), your funds will be issued back to your gift card immediately.
- We offer store credit only for all eligible items returned within 7 days of purchase.
- To be eligible for store credit, the item must be in new and unused condition, with all original tags and packaging intact.
- Items that are not eligible for return include personalized items, final sale items, and gift cards.
- To initiate a return, please visit our returns portal within 7 days of your items delivery here: https://quadbella.com/a/return
- We will provide you with a return authorization number and instructions on how to proceed with the return/exchange.
- Please note that shipping and handling charges are non-refundable, and the customer is responsible for the cost of return shipping unless the item received is defective or damaged.
- No returns for intimate items such as bras and underwear.
- Once we receive your returned item and it is inspected and approved, we will issue store credit within 5-7 business days.
- Store credit will be issued in the form of an electronic gift card that can be used for future purchases on our website.
- We reserve the right to refuse any returns that do not comply with our return policy.
Thank you for your understanding and cooperation with our return policy. If you have any further questions or concerns, please do not hesitate to contact our customer service team.
