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Frequently Asked Questions (FAQs) - Your Ultimate Guide!

We value your experience with us and love hearing from you! If you have any burning questions, we're here to help. Reach out and let's chat!

Q: When will my fabulous order arrive?

A: Your order is very important to us, and we're working hard to get it to you ASAP! Due to overwhelming demand, please allow 5-11 business days for delivery. (If you place your order over the weekend, it will be processed on the next business day.) Please note that the processing time is 1-3 business days

Q: Where can I find my Tracking Number?

A: Your Tracking Number will make its way to your inbox within 1-3 business days after you place your order. If you have not received it for some reason, please contact our amazing customer experience team after 7 days, and they'll sort it out for you!

Q: Need to reach Quadbella? How?

A: Easy! You can fill in our Contact Form on the contact us page.
We can't wait to hear from you!

Q: Which currency will I be charged in?

A: We process all orders in USD—no currency confusion here!

Q: Will I receive an order confirmation?

A: Absolutely! As soon as you place your order, an order number will land in your inbox. If it's fashionably late and doesn't arrive within 24 hours, give us a shout, and we'll sort it out for you!

Q: How can I pay for my amazing order?

A: We got you covered! We accept Visa, Mastercard, Discover, Amex, Venmo, JCB, Diners Club, Apple Pay, and PayPal. Choose your preferred payment method and get ready to slay in style!

Q: Is checkout safe and secure?

A: You bet! Our store is certified Level 1 PCI DSS compliant, meeting all 6 categories of PCI standards. We've got the latest security systems and encryption software, ensuring your personal details remain locked up safe and sound.

Q: Will my email address be sold?

A: Nope, not happening! We value your privacy and won't sell your information. We might use your email to follow up with you or send you awesome newsletters, promotions, and juicy discounts if you signed up for our Newsletter. Stay tuned for all the good stuff!

Q: Will I be charged for customs and taxes? (FOR INTERNATIONAL ORDERS ONLY)

A: The prices displayed on our site are tax-free in USD, but once your order reaches its destination, you might be responsible for duties, taxes, and customs fees. These charges are determined by your local customs office, so it's best to get in touch with them for the nitty-gritty details. We're not responsible for customs delays, but we're here to support you through the process!

Q: Oops, I gave the wrong address! What now?

A: Oh no! We understand that sometimes things go awry. If you need to change your shipping address, reach out to us on our contact page pronto! We'll do our absolute best to help you out, but please note that there might be time limits involved. If it's too late to change, don't fret. If the package finds its way back to us, we'll happily ship it to the correct address or provide a full refund. We've got your back!

Can't find your question here? No worries! We're always here to assist you. Contact us anytime on our Contact Us page. Your satisfaction is our top priority!
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